So it's that time of the year again. The sun is disappearing sooner, wind is sharp and no more cute sleeveless dresses! So, I've been in need of some thicker dresses with sleeves. This is going to be a more in-depth review of my recent Lindy Bop purchase! Now, I've already done a video review of the unraveling, the fit, showing and ordering experience on my YouTube
channel, so I won't be covering the things I covered in that review
here, but if you want to see it, click on me! I was excited to see that Lindy Bop was participating in Black Friday, but it was tough to decide whether to go with Lindy Bop or get something from Collectif (who also had a Black Friday sale). I ended up going with Lindy Bop because I wanted to get a black dress. So, I ended up ordering "Marla," a Jackie O-styled dress, with a boat neck and 3/4 sleeves. It was adorable! So I was very disappointed when I opened the package and did not see the "Marla" that I saw on the website. The buttons along the bust line were hanging, not sitting perky like in the picture. The shape of the dress was a bit off for me, but most distressingly - to my dismay - there was some sort of wear on the back on the dress. However, I'm doing a follow-up review for my interaction with customer service and including some pictures of the spot.
Some sort of rubbing wear on the back of the dress that is highly visible in light! :(
So, as you can see from the pictures, there was some sort of wear on the dress. Ugh, looked like opossum hair. Okay, so I didn't like the fit of the dress, I fee like it wasn't shaped like it was in the picture. There was no definition between the waist the loose part of the skirt. Then again, in the picture on the website, there is a petticoat present. But aside from the spot, my biggest problem - oh goodness, my biggest problem - were these buttons! These buttons made me want to cry! T__T So, in the picture on the website, the buttons are sitting up, so from frontal view, you only see the front of the buttons, but in person, they look like rhinestones. Ugh, they're so ugly! I don't know if they are just loose, or if the front is not sewn down properly. Alas, I didn't make too huge of a fuss about the buttons because I'd either be returning the dress or getting it exchanged.
The next day, I contacted Lindy Bop by responding to their last email with me, when I thought that maybe that was not the best way to contact them. So the next day I contacted them again via their online question form. Two days later, a representative responded to question form apologizing said if I returned the dress they could resend or exchange the dress. But she also gave me the option to send pictures and they would simply refund me if they found it to be severe enough. Of course, that was the most convenient option for me, because even though there were so many things wrong, the thought of sending it back, waiting the 5 days (that's the turnaround time for returns according to their website) for the return to be processed, then another 6 days for it to arrive was a little too much for me to handle. So, I sent her the pictures and waited patiently for a response. That was on a Friday. I received an email Sunday afternoon, but was surprised when I realized it was a response from the very first email I sent (the one I replied to), basically saying the same things as the other email. So all of that was a little strange.
But! On Monday, I did receive my refund without having to send the dress back. Now I'll just have to find a way to fix up the old dress and I'm even thinking about using the refund to purchase another dress while they still have their Christmas sale going on. So, all in all, I'm not all that satisfied with my Lindy Bop purchase, however, I am satisfied with the resolution. Though their customer service could use a little organizing. :/ But it wouldn't stop me from ordering from them again.
Anyhow, I hope you enjoyed this review. If you want to see more of the dress, please check out my YouTube review, linked up top.
Feel free to ask any questions here or over on the YouTube video!
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